Shipping Policy

The information in this article covers the Paradise Rum’s delivery process.

DELIVERY TIMEFRAMES
Product Type Delivery Timeframes
QLD  Metro QLD Regional All Other States
All products 3-5 Business Days 5-7 Business Days 8-10 Business Days

*We do not deliver to PO Box and Parcel Lockers. 

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed on the next business day (Monday – Fridays).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to wild weather, or due to other delivery issues that are unforeseen or unavoidable events beyond Paradise Rum’s control. Online orders are processed and shipped from The Sunshine Coast, QLD and so we follow any QLD Public Holidays.

DISPATCH TIMES

We endeavour to process and dispatch all online orders within 1-2 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number. Your order will then arrive as per delivery schedule above.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays), dispatch times may be longer.

TRACKING

Once you have completed your transaction and your order has been placed and approved, you will receive a confirmation with the order details.

You will receive an email with your tracking information once your order has been processed and dispatched. This email will have a link where you can track your order.

If you are unable to locate your tracking number, or if you have any questions about your shipped order please email us on hello@paradiserum.com.au.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit please email us at hello@paradiserum.com.au

INTERNATIONAL SHIPPING

Orders placed on this website can only be delivered within Australia at this point in time. We do not ship internationally.